Anyone who’s needed to reach their energy supplier in a hurry knows the feeling of circling through automated menus. OVO Energy customers in the UK have several verified ways to get through to a real person – and some methods are noticeably faster than others.

4 related posts

Phone number: 0330 175 9669 (Pay As You Go) · Opening hours: Mon–Fri 8am–8pm, Sat 9am–5pm · Customer rating: 5-star on Trustpilot (190,000+ reviews)

Quick snapshot

1Phone
2Live Chat
3Email
4Online Account
  • Check bills, make payments
  • Update personal details
  • Submit meter readings

Five key facts, one pattern: the same phone number does double duty for Pay As You Go and general inquiries, but opening hours differ by contact method.

Fact Value
Phone number (PAYG / general) 0330 175 9669
Free helpline 0800 5999 440
Opening hours (phone) Mon–Fri 8am–8pm, Sat 9am–5pm
Live chat hours Mon–Fri 8am–6pm, Sat 9am–2pm
Customer rating 5-star on Trustpilot (190,000+ reviews)
Email address hello@ovoenergy.com
Number of customers 3.5 million
Gas emergency 0800 111 999
Power cut 105
International line +44 117 930 3100

Which energy company is OVO?

What does OVO Energy offer?

OVO provides electricity and gas tariffs, smart meters, renewable energy plans, and home services. Their standard variable and fixed-rate plans are available to residential and small business customers. The company also operates a Pay As You Go option for prepayment meter users.

How many customers does OVO have?

According to Trustpilot, OVO serves around 3.5 million homes, making it one of the largest independent suppliers in the UK.

Bottom line: OVO Energy is a well-rated UK supplier with a strong customer base. New customers benefit from competitive rates and a 5-star Trustpilot rating.

The implication: OVO’s market position gives it scale, but contact quality depends on how you reach them.

How do I talk to a real person at OVO?

  • Primary contact number: 0330 175 9669
  • Free alternative: 0800 5999 440
  • Phone lines open Mon–Fri 8am–8pm, Sat 9am–5pm
  • You can request a call back via the help page

What is the OVO customer service phone number?

The main customer service number for OVO Energy (including Pay As You Go) is 0330 175 9669, as listed on the OVO Energy Help Centre (official support portal). A free helpline, 0800 5999 440, is also available, reported on a third-party OVO information site.

What are OVO’s opening hours?

OVO’s phone support is open Monday to Friday from 8am to 8pm and weekends from 9am to 5pm, according to the OVO Energy Help Centre. Live chat operates Mon–Fri 8am–6pm and Sat 9am–2pm as shared on the OVO Community Forum (user-run support board).

Can I contact OVO by email?

Yes, OVO’s general enquiries email is hello@ovoenergy.com, listed on a third-party OVO contact page. The company also offers a contact form on its website; typical response time is 2–3 business days.

The upshot

Phone and live chat are the fastest routes for urgent issues. Email is fine for non-urgent queries, but don’t expect a same-day reply.

The catch: each channel has different wait times, so choose based on urgency.

Can I get help with my OVO account on live chat?

  • Live chat is available on the OVO help page
  • Click the green chat icon at the bottom right of the screen
  • Same hours as phone support (Mon–Fri 8am–6pm, Sat 9am–2pm)

How do I start a live chat with OVO?

Visit the OVO Energy Help Centre (official support portal) and look for the green chat icon at the bottom right. Click it to open the chat window. According to the OVO Community Forum, this method works well for billing questions, meter readings, and account changes.

Is OVO live chat available 24/7?

No, live chat follows standard business hours: Monday to Friday 8am to 6pm and Saturday 9am to 2pm. It is not available on Sundays or public holidays.

Why this matters

If you call outside these windows, you won’t reach a human – either channel. Plan your contact for weekday mornings for the shortest wait.

The pattern: live chat is the same schedule as phone, so planning ahead is the only way to avoid frustration.

When can I call OVO?

  • Phone lines: Mon–Fri 8am–8pm, Sat–Sun 9am–5pm
  • No 24/7 support number for general inquiries
  • Emergency numbers for gas leaks and power cuts are available 24/7

What are OVO’s phone lines opening hours?

OVO’s phone support is open Monday to Friday 8am–8pm and weekends 9am–5pm, as confirmed by the OVO Energy Help Centre (official support portal).

Is there a 24/7 number for emergencies?

For gas leaks, call the National Gas Emergency Service on 0800 111 999 (24/7). For power cuts, dial 105. These numbers are listed on a third-party OVO contact page and are standard across the UK.

What to watch

If you call OVO’s main line outside operating hours, you’ll get an automated message. Don’t expect a callback until the next business day.

What this means: the emergency numbers are your only 24/7 route, but they only cover immediate safety issues.

How do I pay my OVO Energy bill?

  • Payments accepted: direct debit, card, bank transfer
  • Phone payment: call 0330 175 9669 during business hours
  • Online: log in to your account on the OVO website

What payment methods does OVO accept?

OVO supports direct debit (monthly or quarterly), debit/credit card payments over the phone, and bank transfer. Direct debit is the most common method and often comes with a discount.

How do I make a payment over the phone?

Call 0330 175 9669 and follow the prompts to make a card payment. Have your account number and payment card ready. The OVO Energy Help Centre (official support portal) confirms this number for Pay As You Go top-ups as well.

How do I view my bill online?

Log in to your OVO online account at my.ovoenergy.com to view current and past bills, check your balance, and download PDF statements. You can also submit meter readings and update your personal details there.

Confirmed facts vs. What’s unclear

Confirmed facts

  • Phone number 0330 175 9669 (verified via OVO Help Centre)
  • Opening hours Monday to Friday 8am–8pm, Saturday 9am–5pm (OVO Help Centre)
  • Email address hello@ovoenergy.com (listed on third-party OVO contact page)
  • 5-star Trustpilot rating with 190,000+ reviews (Trustpilot)

What’s unclear

  • Average phone wait time
  • Exact email response time (reported as 2–3 days, not guaranteed)
  • Whether 24/7 emergency support is available for all issues (gas and power cut numbers exist, but not for billing emergencies)
  • Whether live chat is consistently available during posted hours (OVO Community Forum)
  • Whether the free helpline 0800 5999 440 is still active (listed on a third-party page, not officially confirmed)

The picture: confirmed facts come from official and high-authority sources, while uncertainties remain around response times and some channel availability.

What customers say about OVO support

“We’re available Monday to Friday from 8am to 8pm and on weekends from 9am to 5pm for Pay As You Go contact.”

— OVO Energy Help Centre (official support portal)

“You can chat with OVO by clicking the green chat icon at the bottom right of the screen.”

— OVO Community Forum (user-run support board)

“OVO Energy is rated 5-star on Trustpilot with over 190,000 reviews.”

— Trustpilot (independent review platform)

The implication: OVO’s customer service team works within clear hours and channels. For UK customers, the choice between phone and live chat depends on urgency and query type.

Additional sources

energyhelpline.com, pages.ovoenergy.com.au, company.ovo.com

For those looking to cut through the confusion, a detailed OVO Energy phone number guide provides accurate contact details for billing, emergencies, and technical support.

Don't miss these

Frequently asked questions

What is the OVO Energy phone number for new customers?

The same number applies: 0330 175 9669 for Pay As You Go and general inquiries, or 0800 5999 440 as a free alternative.

Does OVO have a WhatsApp number?

OVO does not currently offer WhatsApp support. Use live chat on their website instead.

Can I contact OVO on social media?

OVO has a presence on Twitter and Facebook, but response times vary. Social media is not a guaranteed support channel.

How do I report a power cut to OVO?

Dial 105 to report a power cut in the UK – this is a national emergency number, not specific to OVO.

What is the OVO Energy email address?

General enquiries: hello@ovoenergy.com. For account-specific issues, use the contact form on the OVO help page.

How do I cancel my OVO account?

To cancel, call 0330 175 9669 or log in to your online account and follow the cancellation process. You may need to give 30 days’ notice.

Is there a 24/7 OVO Energy phone number?

There is no 24/7 number for general customer service. For gas emergencies call 0800 111 999, for power cuts call 105 – both are available 24/7.

For UK households relying on OVO Energy, the contact strategy is clear: use phone or live chat during business hours for urgent matters, email for non-urgent queries, and remember the emergency numbers for gas and power emergencies. Waiting until Monday morning to call might be frustrating, but it’s still the fastest way to speak to a person who can help.

If you need other UK contact numbers, see our guide on Police Non Emergency Number or Cost of Living Payment 2025 Gov UK.